• Our warranty does not cover normal wear and tear, drops, accidents, odor, negligence, or misuse on the consumers behalf.
  • We use premium materials to give our customers the best quality possible. We stand by the quality and offer 1 year limited warranty on all manufacturer defects. Normal wear, negligence, drops, misuse, and oder are not covered.
  • We require photographic proof of the defect and details on how the issue occured. We will assess the issue and will reply with the next steps.
  • When submitting your details, please include your order number, along with all other required information, including explanation of your claim.
  • Warranty claims can take up to 5 days to process. If you'll require a new jug, it could take up to 5 additional days to ship it to you.